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Digital Maturity 2020 Level: 2.7

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A long journey ahead…

We are heading towards a more digital future. Customers, technology and business models are evolving. Many businesses are either revamping or redefining their ways of working. The performance gap between those who adapt quickly to change and those who stay behind is widening. As digital keeps adding business value over time, we are likely to witness even a greater gap between leaders and laggards. We believe that digital transformation is not a phenomenon to combat against. Instead, we see it as an opportunity to create a better business, better-off customers, and a better world.

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