Covid-19 took us out of our normal habits, out of our normal business rhythm. These days everybody adopted some plan B, working from home, schooling from home, shopping from home, and such. These days are counted, since many countries started planning to ease the measures and find a way to get back to normal. Accordingly, many companies started to get back to normal as well, whatever that normal will look like.
One thing is for sure. Tomorrow will be more digital than yesterday.
Most organizations realized that working from home is possible, actually even more productive, definitely reducing travel costs. Many employees might prefer to work from one, such as caring mothers, part-time staff, and freelancers. This might bare some opportunities for employers as well, in terms of saving on office rent, office supplies, travel cost, and such.
During the “stay home days”, consumers got used to e-commerce and expedited home delivery. Convenience is something people get quickly used to and it sticks as a habit. Most newbie e-commerce customers will stay on that channels and expect ever better service. Competition on digital channels is much stiffer than on main street.
Supply chain resilience, adaptability to new circumstances, ability to deploy a new app, keep staff motivation and productivity high, find new financial possibilities are crucial capabilities to manage during crisis days. Now it’s about finding safe and responsive ways to get back to normal, most probably in a gradual manner.
Your past performance will not be sufficient for tomorrow’s competition. You need digital superpowers on all fronts. Better customer experience enabled thru digital capabilities, personalized via customer analytics. Better supply chains enabled thru digital traceability, optimized with operational excellence.
Do you have the right people on board? Do you have enough quality data and the analytical skills required to unveil the insight? What about innovation? What about design? What about ecosystems? These capabilities are not something you can just buy and plug into your organization. They need time to grow and flourish. So, you’d better be prepared.
Let’s do a quick assessment of your current and target digital maturity. Follow this link to run our self-assessment survey. You’ll get a complimentary report giving you an immediate overview and some smart advice. After reviewing that report, if you have questions, our expert would be more than happy to discuss on a call.
Digital is inevitable. Especially during times of change. You must find your purpose in the “better normal” and pave your way moving forward. There is only one option. You have to succeed. Otherwise time, consumers and competition will render you obsolete.
THE BETTER NORMAL SERIES
THE BETTER NORMAL #1: “The Better Normal” Will Be Created By Us
THE BETTER NORMAL #3: Systemic Change or Nudge For The Better Normal
THE BETTER NORMAL #4: To Buy or Not to Buy
THE BETTER NORMAL #5: A CUSTOMER EXPERIENCE PERSPECTIVE
THE BETTER NORMAL #6: THE “REAL” RESILIENCE OF SUPPLY CHAINS
THE BETTER NORMAL #7:Aim For Digital Greatness
THE BETTER NORMAL #8: THE BALANCED VISION
THE BETTER NORMAL #9: THE BETTER NORMAL: OPERATIONAL EXCELLENCE
THE BETTER NORMAL #10: DON’T CARRY “COVID-19 IMPACT” TOO FAR
THE BETTER NORMAL #11: WORKPLACE OF THE BETTER NORMAL
We are trusted advisors to many great companies on their digital journeys. Our passion and focus help businesses succeed. Digitopia is an objective and independent management consulting firm driven by values and delivering tangible impact.