DIGITAL MATURITY REPORT 2024 / INDUSTRY FOCUS
Digital Maturity in Insurance
The insurance industry is transforming as AI, automation, and analytics reshape risk assessment, customer engagement, and operations. Yet, many struggle with legacy systems and slow decision-making.
Leaders leverage AI and digital strategies for seamless customer experiences and operational efficiency, widening the gap with laggards. This report explores digital maturity, key success factors, and strategies for transformation.
Figure 1: Digital Maturity Index (DMI) Study Results:
Insurance Industry Score, Averages, Leaders, and Laggards
Digital Maturity Index of Insurance Industry
While digital transformation is reshaping insurance, progress is slowing, and disparities are growing. This year’s benchmark highlights:
- Slow digital progress – The industry’s average maturity score is increased, but growth has nearly stalled.
- The gap is widening – Leaders now score 3.50, while laggards have fallen to 1.90, exposing a growing divide in digital capabilities.
- Three key differentiators – Leaders excel in velocity, cultural transformation, and AI-driven analytics, setting them apart in a competitive market.
The findings are clear: insurers that prioritize AI, agility, and digital-first customer experiences will shape the future of the industry.
A Comprehensive Analysis of Digital Maturity in Insurance Industry
The insurance industry is evolving fast. Will you lead the transformation or struggle to keep up?
Download the Digital Maturity Report 2024: Insurance Focus now to gain the insights needed to optimize operations, enhance customer engagement, and build a future-ready organization.
Digital Maturity Report: A Comprehensive Analysis Across Industries and Countries
Discover the pulse of digital transformation with our 2024 Digital Maturity Report, leveraging 621 unique measurements across more than 10 industries and 20 countries to reveal critical trends and opportunities. Elevate your strategic vision—download the report for actionable insights.
