Figure 1: Retail Industry DMI Evolution (2020–2029) with Scenario-Based Forecasts
Leader, Average, and Laggard Trajectories under Optimistic, Moderate, and Pessimistic Projections
A Growing Digital Divide in Retail
Digitopia’s forecast outlines what the next five years hold:
Leaders could reach 4.33 maturity by 2029, shaping intelligent, predictive retail ecosystems.
Average retailers face a tipping point: accelerate now or plateau at 2.90.
Laggards must reinvent or risk irrelevance.
How prepared is your organization for the future of commerce? Your brand’s future is being decided today.
Retail’s Digital Revolution Has Arrived
3 Imperatives for Success
How to Get There: Requirement 1
Digital Operations
Optimize your value chain with automation, analytics, and real-time visibility.
Digital Solutions →
How to Get There: Requirement 2
Customer First
Use data and AI to deliver personalized, seamless, omnichannel experiences.
Artificial Intelligence →
How to Get There: Requirement 3
Empowered Teams
Build digital skills and a culture that embraces change and innovation.
Digital Upskilling →
Five Predictions for Retail 2030
From instant gratification to immersive commerce, retail is evolving fast. The most adaptive brands are already building AI-first operations, optimizing every touchpoint, and personalizing every journey.
The report explores five megatrends shaping the decade:
- Omnichannel integration becomes the standard
- Hyper-personalization drives every interaction
- Social commerce transforms shopping behaviors
- Autonomous retail redefines convenience
- Smart supply chains power speed and sustainability
How Does Your Digital Maturity Compare?
The 2024 Retail Digital Maturity Report reveals where companies stand today—and where they need to go. Compare your performance with leaders, average performers, and laggards.
Digitopia’s DMI data shows a growing gap between those moving fast and those falling behind.
Lead the Change
Learn how top retailers are preparing for 2030, and how you can join them.
